TERMS & CONDITIONS

Bookings
​Bookings must be made in writing, by e-mail, to [email protected] - we will send out a specific form to our customers. Every detail regarding the booking must be included. This includes each traveler´s name, flight information, whether a transfer service from Keflavik airport is required, and details on accommodation, tours and other requested services, such as related to specific needs. 

Upon your booking confirmation, an email will follow containing your booking number and a list of services purchased. You will also receive an email containing a confirmation invoice and, if applicable, your e-ticket for your flight. Please print out these documents and bring them along to Iceland as proof of payment and as a voucher during your visit to Iceland. 
​
Please check all details on your confirmation and documents carefully to ensure they are exactly as you requested. If not contact us at +354 585 4000.

Single, Double, Triple & Quad Rooms
Single supplements are often payable for sole occupancy of a room. A single room does not guarantee the provision of a double or twin room, and in some instances may be smaller. A double bed often consist of two single beds pushed together, using double bed base linen (although it is not unusual for single duvets to be provided in many hotels for doubles). For triple or quad occupancy, this may be a standard size room with either a camp bed, rollaway, or mattress on the floor and space will therefore be limited.
 Rooming lists
A rooming list must be sent to IB no later than 10 weeks (70 days) prior to the travelers’ arrival, and a final rooming list at least 6 weeks (42 days) prior to travelers’ arrival. 

Terms of payment 
Iceland Beyond accepts Visa, Visa Electron, MasterCard, Diners Club, Union Pay, JCB, American Express and Maestro. 

For individual travelers
A non-refundable deposit of 20% of the total package price for individuals, should reach IB 6 weeks (42 days) prior to arrival, A proforma/deposit invoice will be sent in timely manner.
For groups
A non-refundable deposit of 20% of the total package price for the group should reach IB 10 weeks (70 days) prior to arrival, A proforma/deposit
invoice will be sent in timely manner.
Full payment
Deposit (20% of full payment) for groups shall reach at least 10 weeks (70 days) and individuals shall reach at least 8 weeks (56 days) prior to arrival of travelers or upon confirmation of booking is done within 6 weeks (42 days), final invoice will be sent in a timely manner.
For all bookings made within 30 days prior to arrival to Iceland, a full payment must be made at the time of the booking. 
In case of further delay of payments, IB will reserve the right to treat the booking as a cancellation and withdraw its confirmation of services.
​
Please note: Some of our holiday packages may have stricter payment rules, and in those cases the specific information will be stated in the package details. 

Cancellation 
A cancellation must be sent to Iceland Beyond in writing, by e-mail at [email protected], and need to be confirmed by Iceland Beyond in order to be valid. In conformity with business practices within the Icelandic travel industry, the traveller is required to pay cancellation fees on the total holiday price as follows:

​Time of cancellation for individual travelles (less than 10 pax):

More than 3 weeks (22 days) prior to arrival	Deposit
3 weeks (21 days) and more than 8 days prior to arrival	50%
1 weeks (7 days) and more than 72 hours prior to arrival	75%
Less than 72 hours prior to arrival	100%

If a service that has been confirmed unconditionally is cancelled by Iceland Beyond, for example, due to insufficient participation, cancellations will be made with at least 4 weeks’ (28 days) notice. Iceland Beyond shall make every effort to provide similar alternative arrangements without additional costs. Should those alternatives not be to your satisfaction, a full refund will be made of the amount paid. The counting method for cancellation charges excludes the day of arrival and starts on the date when we receive written notice of cancellation, or on the date upon which your cancellation is treated as occurring because of non-payment. A week is seven days.
Cancellation for day tours & activities
In case of cancellations due to unfavorable weather conditions and you are not able to reschedule, you will receive a full refund
if you cancel your day tour & activity more than 72 hours prior to departure we will fully refund
Less than 72 hours non refundable 

Time of cancellations for groups ( 10 or more than 10 pax): 
More than 8 weeks (57 days)  prior to arrival-20%
8 weeks (56 days)  and more than 6 week (43 days)  -50%
6 weeks (42 days) and more than 2 weeks (15 days) - 75% 
2 weeks (14 days) and more than 72 hours -100%
​
Validity of prices 
The rates and conditions for quotation are valid for 30 days from date of issue. All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland. IB reserves the right to increase/decrease prices already quoted or published in our price lists, but not invoiced yet, without notice, in the event of currency fluctuation, changes to government taxes, or due to any other cost increases beyond IB’s control.
 Once the final invoice has been issued, the price is guaranteed against any surcharge, unless an increase results from the following changes that are beyond the control of IB:

• currency fluctuations relevant to the agreement.
•  The level of taxes or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of the agreement, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or 
• The price of the carriage of travelers resulting from the cost of fuel or other power sources relevant to the agreement
•  Reasonable notice will be given of the price change along with an explanation for the change. 

 No price changes will be made 20 days prior to travelers’ arrival in Iceland.
 Please note: Unforeseen admission fees to nature sites are not included in the price list.


Surcharges for individuals
The following surcharges apply per booking:

Letter of Invitation / suppliers confirmation: Only for services booked through Iceland Beyond: EUR 35,- per booking.

​Change fee: If one requests changes to pre-made packages (i.e. self-drive packages), such as adding nights into the program, changing hotels or dates, a change fee of EUR 150,- will be charged.
Please note that there is no fee for booking additional pre/post nights in connection with a tour/package.

Liability 

Force Majeure
Iceland Beyond disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules resulting from causes beyond the control of Iceland Beyond. Such causes include, but are not limited to, acts of nature, labour disputes or any other irregularity beyond Iceland Beyonds’s control. Iceland Beyond reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In case of any changes in flights (domestic and international), the travellers shall pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc.). We advise all traveller(s) to have comprehensive travel insurance to meet all contingencies.

General liability
Iceland Beyond will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

• The act(s) and/or omission(s) of the traveler(s) affected or any member(s) of their party or
• The act(s) and/or omission(s) of a third party not connected with the provision of the services and which were unforeseeable or unavoidable or Circumstances beyond Iceland Beyond’s control as defined under Force Majeure.

Complaints by Traveler
If you have a problem during your holiday, please inform Iceland Beyond directly or the relevant service provider (e.g. hotel) immediately so that they can endeavour to put things right. If your complaint cannot be resolved locally, your complaint must reach Iceland Beyond before departure from Iceland. Otherwise, any possible compensation is not valid.

Insurance 
Iceland Beyond considers adequate travel insurance to be essential. Iceland Beyond cannot accept responsibility for any cost for you or any of your travel party that may incur as a result of failing to take out insurance cover. It is your responsibility to ensure that the insurance covers all your activities during your holiday, for example, water sports, riding tours, snow scooter tours and winter sports.
Please read your policy carefully and take it with you on your holiday.

Credit Card Fraud Contingency
If you do not supply the correct credit or debit card billing address and/or cardholder information, the issue of your tickets may be delayed and the overall cost may increase. We reserve the right to cancel your holiday if your card payment is declined or if you have supplied incorrect credit card information. We also reserve the right to do random checks in order to minimize credit card fraud. 

Venue
If any personal right is breached then the resolution of all disputes and conflicts will take place in Reykjavik, Iceland in accordance with Icelandic Law. 

Privacy Policy Highlights 
We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information.

What We Collect 
We may collect personal information such as your contact, billing, and shipping information. We may also collect demographic information, such as your birthday. We collect information regarding your interactions with our website.
Full list: 

• Name
• Mailing address
• E-mail address
• Phone number
• Credit card number and other payment information

Use of Information
We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes. We may also use the information you provide to send you marketing communications. Your information is never provided to a third party.
Full list: 

• Identifying you on our websites in order to customize your experience (for example, based on your purchase history or your location)
• Fulfilling orders and requests for services or information
• Processing refunds, returns, and exchanges
• Tracking and confirming online orders
• Marketing and advertising products and services
• Conducting research and analysis

Your Choices
Stop receiving e-mail, direct mail and telephone marketing communications. Additionally, users can update, correct, and delete your personal information entirely from Iceland Beyond. If you would like to delete or amend your data, please contact [email protected] for further assistance. 

Important Information
Iceland Beyond does not knowingly collect information online from children under 13. Iceland Beyond values our relationship with our customers and we are committed to responsible information-handling practices. If you feel that we can improve our information-handling practices, then please contact [email protected] to provide your feedback. 

Iceland Beyond, Hlidasmari 19, 201 Kopavogur, Iceland | ID-number: 470103-2990 | [email protected]  | +354 585 4000 | VAT-number: 122469