TERMS & CONDITIONS
Bookings
Bookings must be made in writing, by e-mail, to info@icelandbeyond.com - we will send out a specific form to our customers. Every detail regarding the booking must be included. This includes each traveller´s name, flight information, whether a transfer service from Keflavik airport is required, and details on accommodation, tours and other requested services, such as related to specific needs.
Upon your booking confirmation, an email will follow containing your booking number and a list of services purchased. You will also receive an email containing a confirmation invoice and, if applicable, your e-ticket for your flight. Please print out these documents and bring them along to Iceland as proof of payment and as a voucher during your visit to Iceland.
Please check all details on your confirmation and documents carefully to ensure they are exactly as you requested. If not contact us at +354 666 4444
Single, Double, Triple & Quad Rooms
Single supplements are often payable for sole occupancy of a room. A single room does not guarantee the provision of a double or twin room, and in some instances may be smaller. A double bed often consist of two single beds pushed together, using double bed base linen (although it is not unusual for single duvets to be provided in many hotels for doubles). For triple or quad occupancy, this may be a standard size room with either a camp bed, rollaway, or mattress on the floor and space will therefore be limited.
Terms of payment
Iceland Beyond accepts Visa, Visa Electron, MasterCard, Diners Club, Union Pay, JCB, American Express and Maestro.
Iceland Beyond accepts Visa, Visa Electron, MasterCard, Diners Club, Union Pay, JCB, American Express and Maestro.
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- For all bookings made within 30 days prior to arrival to Iceland, a full payment must be made at the time of the booking.
- For all bookings made 31 days or more prior to arrival to Iceland, a 20% non-refundable deposit must be paid at the time of the booking.
- The remainder of the total holiday price is to be paid 4 weeks (28 days) prior to arrival in Iceland.
- The same card as used for the deposit payment will be charged unless the traveller instructs Iceland Beyond otherwise in writing via email.
- If payment in not received 28 days prior to arrival, Iceland Beyond will treat this as a cancellation of the booking and withdraw its confirmation of services.
Cancellation
A cancellation must be sent to Iceland Beyond in writing, by e-mail at info@icelandbeyond.com, and need to be confirmed by Iceland Beyond in order to be valid. In conformity with business practices within the Icelandic travel industry, the traveller is required to pay cancellation fees on the total holiday price as follows:
Time of cancellation for individual travelles:
More than 3 weeks (22+ days) prior to arrival |
Deposit |
3 weeks (21 days) and more than 1 week (8 days) |
50% |
1 week (7 days) and more than 72 hours |
75% |
72 hours’ notice and less |
100% |
If a service that has been confirmed unconditionally is cancelled by Iceland Beyond, for example, due to insufficient participation, cancellations will be made with at least 4 weeks’ (28 days) notice. Iceland Beyond shall make every effort to provide similar alternative arrangements without additional costs. Should those alternatives not be to your satisfaction, a full refund will be made of the amount paid. The counting method for cancellation charges excludes the day of arrival and starts on the date when we receive written notice of cancellation, or on the date upon which your cancellation is treated as occurring because of non-payment. A week is seven days.
Validity of prices
All prices are per person, unless otherwise specified, and includes VAT and all other taxes. When purchasing flights, airport taxes and fuel charges are not reflected in the price, and will be added to the holiday cost. All rates quoted on our website are based on current purchasing prices in Iceland.
Iceland Beyond reserves the right to increase/decrease prices published on our website, without notice, in the event of currency fluctuation, changes to government taxes, or due to any other cost increases beyond Iceland Beyond’s control. In this event, Iceland Beyond will absorb an amount equivalent to 5% of the total holiday price. Amounts that exceed the 5%, will be charged to the traveller; however, travellers will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%. No changes will be made to prices within 30 days prior to traveller’s departure to Iceland.
Please note: Unforeseen admission fees to nature sites are not included in the price.
Surcharges for individuals
The following surcharges apply per booking:
Letter of Invitation / suppliers confirmation: Only for services booked through Iceland Beyond: EUR 35,- per booking.
Change fee: If one requests changes to pre-made packages (i.e. self-drive packages), such as adding nights into the programme, changing hotels or dates, a change fee of EUR 150,- will be charged.
Please note that there is no fee for booking additional pre/post nights in connection with a tour/package.
Liability
Force Majeure
Iceland Beyond disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules resulting from causes beyond the control of Iceland Beyond. Such causes include, but are not limited to, acts of nature, labour disputes or any other irregularity beyond Iceland Beyonds’s control. Iceland Beyond reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In case of any changes in flights (domestic and international), the travellers shall pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc.). We advise all traveller(s) to have comprehensive travel insurance to meet all contingencies.
General liability
Iceland Beyond will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
- The act(s) and/or omission(s) of the traveller(s) affected or any member(s) of their party or
- The act(s) and/or omission(s) of a third party not connected with the provision of the services and which were unforeseeable or unavoidable or Circumstances beyond Iceland Beyond’s control as defined under Force Majeure.
Complaints by Traveller
If you have a problem during your holiday, please inform Iceland Beyond directly or the relevant service provider (e.g. hotel) immediately so that they can endeavour to put things right. If your complaint cannot be resolved locally, your complaint must reach Iceland Beyond before departure from Iceland. Otherwise, any possible compensation is not valid.
Insurance
Iceland Beyond considers adequate travel insurance to be essential. Iceland Beyond cannot accept responsibility for any cost for you or any of your travel party that may incur as a result of failing to take out insurance cover. It is your responsibility to ensure that the insurance covers all your activities during your holiday, for example, water sports, riding tours, snow scooter tours and winter sports.
Please read your policy carefully and take it with you on your holiday.
Credit Card Fraud Contingency
If you do not supply the correct credit or debit card billing address and/or cardholder information, the issue of your tickets may be delayed and the overall cost may increase. We reserve the right to cancel your holiday if your card payment is declined or if you have supplied incorrect credit card information. We also reserve the right to do random checks in order to minimise credit card fraud.
Venue
If any personal right is breached then the resolution of all disputes and conflicts will take place in Reykjavik, Iceland in accordance with Icelandic Law.
Privacy Policy Highlights
We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information.
What We Collect
We may collect personal information such as your contact, billing, and shipping information. We may also collect demographic information, such as your birthday. We collect information regarding your interactions with our website.
Full list:
- Name
- Mailing address
- E-mail address
- Phone number
- Credit card number and other payment information
Use of Information
We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes. We may also use the information you provide to send you marketing communications. Your information is never provided to a third party.
Full list:
- Identifying you on our websites in order to customize your experience (for example, based on your purchase history or your location)
- Fulfilling orders and requests for services or information
- Processing refunds, returns, and exchanges
- Tracking and confirming online orders
- Marketing and advertising products and services
- Conducting research and analysis
Your Choices
Stop receiving e-mail, direct mail and telephone marketing communications. Additionally, users can update, correct, and delete your personal information entirely from Iceland Beyond. If you would like to delete or amend your data, please contact info@icelandbeyond.com for further assistance.
Important Information
Iceland Beyond does not knowingly collect information online from children under 13. Iceland Beyond values our relationship with our customers and we are committed to responsible information-handling practices. If you feel that we can improve our information-handling practices, then please contact info@icelandbeyond.com to provide your feedback.
Iceland Beyond, Hlidasmari 19, 201 Kopavogur, Iceland | ID-number: 470103-2990 | info@icelandbeyond.com | +354 585 4000 | VAT-number: 122469
